Welcome to the online ordering service for CARE badges.

The Department of Health and Social Care is providing CARE badges free of charge to staff employed across the adult social care sector to recognise their critical work, particularly during the Covid-19 outbreak. We want to thank you for the tireless work you have done and continue to do to support people to stay safe, well and protected. We hope CARE badges will be worn as a symbol of pride for the incredible values and skills embodied in social care.

To order badges for your employees, please click on the "order now" button below to be taken through to APS’s ordering site. APS are a trusted third party supplier who are delivering CARE badges on behalf of the Department of Health and Social Care.

Please order only one CARE badge per member of staff that you currently employ. One person per care provider should order CARE badges for their entire organisation. If your organisation has multiple locations, please place one CARE badge order for the total number of employees across all locations and distribute them among your staff.

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FAQs

1. Who are the CARE badges for?

We are pleased to provide these badges to staff employed across the adult social care workforce. This includes care workers in both CQC registered and non-CQC registered settings, registered managers, support staff such as cleaners or catering staff, registered nurses, shared lives carers, personal assistants, adult social workers and other specialist staff such as occupational therapists.

If you are self-employed (as a personal assistant or any similar adult social care role) then you are eligible to receive a CARE badge with our gratitude and appreciation for all you do.

CARE badges are provided to those employed in adult social care, so are not available to unpaid carers. If you are an unpaid carer and would like to learn more about available support through the Covid-19 pandemic and beyond please click here. This guidance includes signposts to wellbeing and support materials and advice on staying safe.

These badges are only available for adult social care workers in England.

2. Why is the Department of Health and Social Care giving out CARE badges?

We want to thank you for your tireless work and recognise the vital role that adult social care staff have played in our national response to the Covid-19 outbreak and will continue to play in supporting those who need care. We believe that CARE badges will encourage a clearer common identity, greater recognition and a stronger voice for our vitally important adult social care workforce.

We hope these badges will create a legacy of recognition to last beyond the current crisis. This will amplify the importance of social care and give the social care workforce the professional acknowledgement they deserve. We hope that you will wear this badge with pride.

3. Who should order the CARE badges?

One person per care provider should order badges for their entire organisation. If you are employed by a local authority, please see question 11 below.

If multiple locations are part of the same larger organisation, then the parent organisation should order these badges and organise the distribution of them through their organisation in a COVID-secure manner. For guidance on this, please see the coronavirus support pages on GOV.UK

4. What information will I need to order my CARE badge?

In order to request your badges, we will ask you for some details about your organisation in order to verify that your order is being made from an adult social care provider. Due to the highly disparate nature of the ASC sector, there are multiple variations of these verification routes. Please read this to help you get it right first time.

If your organisation is CQC registered, then you will need to know the email addresses registered with CQC and the ODS (Organisation Data Service) code of the location you are ordering to. If you do not know your ODS code, you can look it up here. If your organisation has multiple locations, please only order badges to one of your locations and organise the distribution of them through your organisation in a COVID-secure manner.

If you use an email address which covers multiple CQC registered locations, please try the ODS code of each of your locations as your password. You will then be able to order the badges for all the locations you manage in one go.

If you do not know your CQC email address, please follow the instructions as in question 5. We recommend you update the email address held by CQC.

If your organisation is classified as community substance misuse, residential substance misuse, hospice or mental health community & hospital care, please use your postcode instead of your ODS code as your password.

If your organisation is non-CQC registered, please read question 5 below.

Please note: if you are unable to log in with the details above please use the “forgotten password” function on the order site.

5. How do I register and log in?

When you reach the login page, please use your CQC email address as your username and ODS code as your password (unless recommended otherwise in question 4).

If you or your organisation are non-CQC registered you will need to create a new account at the sign in page. Your order will then be reviewed by the customer services team so that that we can verify that your order is coming from an adult social care provider in England.

6. Why does my order need to be verified?

We want to make sure that only those who are employed in adult social care can receive a CARE badge. If people who do not work in the sector order CARE badges, we may not have enough to go around, and it would not be appropriate for those who are not employed in the sector to receive badges.

7. How many CARE badges can I order?

Please only order one CARE badge per member of staff you currently employ. This will ensure that CARE badges are restricted to adult social care staff, maintaining the recognition they deserve.

8. Why can’t I order extra badges?

We want to make sure that everyone who works in adult social care can receive a CARE badge. If some organisations order more badges than they have staff, there may not be enough CARE badges for everyone who is eligible to receive one.

9. Do the CARE badges cost me anything?

The Department of Health and Social Care is providing these badges free of charge. This includes free postage and packaging.

10. How long will CARE badges be available for?

Please be aware that there are a limited number of CARE badges available and that CARE badges are being distributed to all eligible social care staff on a first come first served basis.

11. What else do we get with the CARE badges?

Your package of badges will include several leaflets signposting wellbeing support and winter preparedness essentials being made available to the adult social care workforce. Your confirmation email will also include a digital poster with similar access to resources. We would be grateful if you could share these with your staff.

The leaflet and poster also provide links to the CARE workforce app, which provides guidance and practical support to all those working in the sector. The app is available to download from on the Apple App Store and Google Play Store, as well as being accessible online at https://workforce.adultsocialcare.uk

12. I work for a local authority that has already received some badges, but I need more for my staff, can I order more?

Yes. Please order the number of CARE badges you need to make up the difference.

13. Some of the information prefilled for my order isn’t correct, what should I do?

This information is supplied to us from CQC. Please update your information on CQC here. If this information means that your order of badges will be sent to an address you cannot access, please call customer services on *0161 495 4879

14. I am having trouble ordering these badges, what should I do?

If you can’t find support within these FAQs, please contact APS customer support on *0161 495 4879.

15. I have a question that isn’t answered by the FAQs, what should I do?

Please contact APS customer support on *0161 495 4879.

*Phone lines are open Monday to Friday between 8.30am-5.00pm